Privacy Policy
Blue Line Research | CARA One
Effective Date: October 17, 2026
01
Introduction
Blue Line Research ("Blue Line," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our customers, business clients, and individuals who interact with our services.
This Privacy Policy describes how Blue Line Research, including its CARA One AI receptionist and business management platform, collects, uses, stores, and shares information.
CARA One provides AI-powered telephone reception, appointment scheduling, customer communications, and business management services to participating businesses.
02
Information We Collect
Depending on how you interact with our services, we may collect:
- Name and contact information, including telephone number and email address.
- Appointment details, including requested services, dates, times, and scheduling preferences.
- Customer service inquiries and communications.
- Business account information and service preferences.
- SMS communication preferences and consent records.
- Call recordings, transcripts, and AI-generated summaries where enabled and legally permitted.
- Website usage information, such as IP address, browser information, and cookies where applicable.
We collect information provided directly by individuals, participating businesses, and authorized service providers.
03
How We Use Information
We use personal information for legitimate business purposes, including:
- Scheduling, confirming, modifying, and canceling appointments.
- Sending appointment confirmations, reminders, and scheduling updates.
- Providing AI receptionist and customer support services.
- Responding to customer inquiries.
- Maintaining business records and improving service reliability.
- Preventing fraud, unauthorized access, and misuse.
- Complying with applicable laws and regulations.
Marketing:
Marketing or promotional messages will only be sent when the required
consent has been obtained.
04
SMS Text Messaging and Consent
Blue Line Research and CARA One may facilitate text messaging on behalf of participating businesses.
Individuals may receive appointment confirmations, reminders, scheduling updates, and responses to service inquiries after providing the required consent.
Message Frequency
Message frequency varies based on appointments and customer interactions.
Message & Data Rates
Message and data rates may apply.
Opt Out
Reply STOP to opt out of applicable SMS messages.
Help
Reply HELP for assistance.
Marketing Consent
Consent to receive marketing text messages is not a condition of purchase.
Promotional Messaging
Promotional messaging requires any additional consent required by law.
Communication Assistance
Customers may contact the business directly to request communication assistance.
SMS Privacy:
SMS consent and mobile information will not be shared with third parties
or affiliates for their own marketing or promotional purposes.
Information may be provided to messaging service providers strictly as necessary to deliver authorized communications, subject to appropriate privacy and security obligations.
05
AI Receptionist and Telephone Communications
CARA One uses artificial intelligence to assist with telephone calls, appointment scheduling, customer inquiries, and related services.
Where enabled and legally permitted, telephone interactions may be recorded, transcribed, or analyzed for service delivery, quality assurance, troubleshooting, and security.
Appropriate notices and consent will be provided when required by applicable law.
06
Information Sharing
We may share information with authorized service providers that support our business operations, including:
- Telecommunications and SMS delivery providers, such as Twilio.
- Appointment scheduling and calendar integration providers.
- Cloud hosting and technology infrastructure providers.
- AI processing and customer service technology providers.
- Professional advisers or government authorities when legally required.
No Sale of Personal Information:
We do not sell personal information or SMS consent records to third
parties for their independent marketing purposes.
Service providers may process information only for authorized business purposes, subject to applicable contractual and legal requirements.
07
Business Client Data and Separation
CARA One may serve multiple independent businesses.
Data Separation
Customer and appointment information associated with one business is
intended to remain separate from information belonging to other businesses.
Access Controls
Access to business information is restricted according to authorized
roles and permissions.
Participating Businesses
Participating businesses may maintain their own privacy policies and may
be independently responsible for certain customer information and
communications.
08
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Important:
No internet-based system can guarantee absolute security.
09
Data Retention
We retain personal information for as long as reasonably necessary to provide services, meet legitimate business requirements, resolve disputes, and comply with applicable legal obligations.
Retention periods may vary depending on the type of information, contractual obligations, and applicable law.
10
Your Privacy Choices
Depending on applicable law, individuals may request to:
- Access personal information held about them.
- Correct inaccurate information.
- Request deletion of eligible personal information.
- Withdraw SMS messaging consent.
- Ask questions about how their information is used.
We will review and respond to privacy requests in accordance with applicable law.
11
Children's Privacy
Our services are not directed toward children under 13. We do not knowingly collect personal information directly from children under 13 without appropriate authorization.
If we learn that information has been collected in violation of applicable children's privacy laws, we will take appropriate action.
12
Third-Party Services
Our services may integrate with third-party scheduling, communication, payment, or business management platforms.
Those providers may maintain separate privacy policies governing their independent processing activities.
13
Changes to This Policy
We may update this Privacy Policy to reflect changes in our business practices, technology, or legal requirements.
Updates will be published on our website with a revised effective date.
SMS Privacy Commitment
Blue Line Research does not share mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their independent marketing or promotional purposes.
Information shared with messaging providers is limited to what is necessary to deliver authorized services.